VERY URGENT! Help me recover my EU Best seller ASIN!!!!
On 5/14, we received a notification in our account email:
We have received a notice from a private organization advising that the specified merchandise does not meet the applicable safety and compliance standards for sale in the Amazon Mall. We do not have sufficient documentation to confirm the safety and compliance of the merchandise in question.
After that, the electronic product was immediately taken off in EU 9 market.
We tried to file POA , but Amazon customer service has not responded to us as to whether our information is correct, and whether it can be reinstated.
The certificates we have are:
EU Declaration of Conformity.pdf
EMC.pdf .
RoHS.pdf
EN IEC 62368-1.pdf
Pictures of Product.pdf
Pictures of Product Packages.pdf
User Manual.pdf
The Warning Label.pdf
Does anyone know how to resolve this please? Thank you very much.
VERY URGENT! Help me recover my EU Best seller ASIN!!!!
On 5/14, we received a notification in our account email:
We have received a notice from a private organization advising that the specified merchandise does not meet the applicable safety and compliance standards for sale in the Amazon Mall. We do not have sufficient documentation to confirm the safety and compliance of the merchandise in question.
After that, the electronic product was immediately taken off in EU 9 market.
We tried to file POA , but Amazon customer service has not responded to us as to whether our information is correct, and whether it can be reinstated.
The certificates we have are:
EU Declaration of Conformity.pdf
EMC.pdf .
RoHS.pdf
EN IEC 62368-1.pdf
Pictures of Product.pdf
Pictures of Product Packages.pdf
User Manual.pdf
The Warning Label.pdf
Does anyone know how to resolve this please? Thank you very much.
0 replies
Ezra_Amazon
Hello @Seller_WzMj44e0b6yKM,
I see you already have an active thread about this issue here: URGENT! Help me recover my EU Best seller ASIN!!!!
To keep discussions organized, I'm closing this duplicate thread. Feel free to continue the conversation in your original post by adding any new information there.
Cheers, Ezra
