Seller Fullfilled IItems deactivated for 2 months
Hi
Can anyone help. On the 8th May our seller fulfilled orders were deactivated until we prove delivery of our recent orders. We have had a number of appeals rejected and account specialist are no help either. All of our postage is purchased through amazon buy postage, the items sent as large letters so posted through letter boxes but we do get delivery confirmation on most delivered items . I have provided everything asked of us in our appeal including purchase invoices to show we have stock, stock in FBA also, receipts for our amazon buy postage labels and a spreadsheet with order showing delivery confirmation if available provided by URLs from royal mail. Each appeal has been rejected asking for the info i have provided. We was told once recent orders have been confirmed as delivered they will reinstate our seller fulfilled orders but these orders are delivered and they have proof. After nearly 2 months without any cash flow and after providing all the info im not sure what i can do now.
@Roberto_Amazon Any help with this?
Seller Fullfilled IItems deactivated for 2 months
Hi
Can anyone help. On the 8th May our seller fulfilled orders were deactivated until we prove delivery of our recent orders. We have had a number of appeals rejected and account specialist are no help either. All of our postage is purchased through amazon buy postage, the items sent as large letters so posted through letter boxes but we do get delivery confirmation on most delivered items . I have provided everything asked of us in our appeal including purchase invoices to show we have stock, stock in FBA also, receipts for our amazon buy postage labels and a spreadsheet with order showing delivery confirmation if available provided by URLs from royal mail. Each appeal has been rejected asking for the info i have provided. We was told once recent orders have been confirmed as delivered they will reinstate our seller fulfilled orders but these orders are delivered and they have proof. After nearly 2 months without any cash flow and after providing all the info im not sure what i can do now.
@Roberto_Amazon Any help with this?
0 replies
Eva_Amazon
Hello @Seller_iVEwpnodXb70q,
This is Eva from Amazon to assist you.
Thank you for providing this update about your situation. I understand this has been a challenging experience for you.
I can confirm that another call has been arranged to discuss your account status and provide clarification regarding your appeals. This will give you an opportunity to discuss your concerns directly, including the documentation you've provided and the responses you've received.
If you happen to miss this call, you can still reach out to the Account Health Support team through your Account Health page for immediate assistance.
Please continue to update this thread with any new developments. Our seller community and moderators are here to provide guidance where possible.
I hope this helps! Let us know if you have any other questions.
Best regards,
Eva
