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Seller_z3k8APxGfbQEK
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⭐ TODAY: Monday, 30 June 2025, 08:00 - 16:00 ⭐


👋 The Transparency Programme team is here to answer all your questions about protecting your brand from counterfeits, enhancing customer engagement, and gaining supply chain insights!


📢 How Today's Event Works:


  • Our team is actively monitoring this thread from 09:00 to 17:00
  • Post your questions in the comments below
  • We'll answer each question in the order received
  • Browse through previous Q&As - your question might already be answered!

🔍 Key Topics We Can Help With:


  • Brand protection strategies
  • Counterfeit prevention
  • Customer engagement tools
  • Supply chain visibility
  • Programme enrollment
  • Implementation support


💡 New to Transparency? Visit our Transparency programme page for a quick overview while you wait for your answer.


⏰ Event closes at 16:00 today - don't miss your chance to get expert advice!

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How many times do you have to sign in a day
by Seller_RguKGMHvWFmo3

Currently I have to sign in and put OTP in around 15 times a day, is this normal??

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🧐 How Should You Choose Products to Sell?
by Seller_z3k8APxGfbQEK
Amazon replied

As you consider expanding your Amazon business to international marketplaces, choosing the right products is crucial. This guide will help you strategically select and introduce products that resonate with customers in new markets.

Why Product Selection Matters

📍 Different markets have unique consumer preferences

📍 Cultural, climate, and demographic factors influence buying decisions

📍 Successful products in one country may not perform well in another

📍 Proper research can uncover untapped opportunities

Step 1: Analyze Your Current Best-Sellers

Start with what you know works:

  • Identify your top-performing products in your home Amazon store
  • Analyze key success factors:

→ Customer demand

→ Seasonality

→ Competitive advantage

→ Profit margins

Consider how these factors might translate to new markets:

  • Will seasonal products align with the target country's climate?
  • Do cultural differences impact product relevance?
  • How does pricing compare to local alternatives?

Step 2: Diversify Your Product Offerings

Cast a wider net to gauge market response:

  • List a variety of products beyond just your top sellers
  • Include complementary items or product variations
  • Start with lighter inventory to minimize risk

Benefits of a broader selection:

  • Quickly identify which products resonate with new customers
  • Adapt your strategy based on early performance data
  • Minimize risk by not over-committing to specific items

Step 3: Conduct Thorough Marketplace Research

Dive deep into your target marketplace:

  • Review Amazon's best-sellers in relevant categories
  • Analyze new arrivals and trending products
  • Identify gaps in product offerings or unmet customer needs

Extend your research beyond Amazon:

  • Explore local ecommerce sites and marketplaces
  • Read industry publications and market reports
  • Consider partnering with local experts or consultants

💡 Pro Tips:

  • Use Amazon tools like Market Basket Analysis to understand purchasing patterns
  • Monitor customer reviews in target markets for product improvement ideas
  • Stay flexible and be prepared to adjust your product mix based on performance

🔑 Key Considerations:

  • Compliance with local regulations and safety standards
  • Packaging and labeling requirements for each market
  • Currency fluctuations and pricing strategy
  • Shipping costs and logistics for bulky or fragile items

📑 Next Steps:

1. Create a shortlist of potential products for each target market

2. Develop a testing strategy to introduce products gradually

3. Set up tracking to monitor performance across marketplaces

4. Plan for inventory management across multiple locations

💡 Remember: Successful international expansion often requires patience and continuous learning. Be prepared to adapt your strategy as you gain insights into each new market.

Need More Help?

📌 Consult Amazon's Global Selling guides

📌 Join seller forums to connect with experienced international sellers

📌 Consider Amazon's fulfillment services to simplify logistics

By taking a thoughtful, research-driven approach to product selection, you'll be well-positioned to succeed as you expand your Amazon business internationally.

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Seller_vPynXhmVgAJqF
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I am new to amazon and trying to build my brand and have tried to all my possible best to keep my account above board. I have my brand registered under amazon brand registry. I received this email below and now my account health has tanked with risk of deactivation. I genuinely do not know what I have done wrong and I do not want my account to be deactivated as I have thousands ties in stock.

Any help will be so much appreciated. i have reached out to seller support, account support but they have not been able to tell me what the issue relates to. I am lost.

We found that you have violated our Seller Code of Conduct policy. If this issue continues, we may deactivate your Amazon seller account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why did I receive this message?

We have taken this measure because we observed that you or someone acting on your behalf has requested changes to product images and displays that do not match the product being offered; or has requested a variation for an ASIN that does not match the product offered under the current ASIN; or has requested to merge multiple ASINs that do not match the products being offered in the original ASIN.

https://sellercentral-europe.amazon.com/gp/help/1801

How do I address this issue?

To remove this warning, go to your “Account Health” page, click “Appeal” next to the warning, and follow the on-screen instructions:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

What happens if I do not submit the required information?

If we do not receive the required information, the warning will continue to impact your Account Health Rating for 180 days following the date on which it was posted to your account. If this issue continues, we may deactivate your Amazon seller account. Deleting your listing on this ASIN is not sufficient to address the violation and will not result in its removal from your Account Health page. To learn more about Account Health Rating, go to “Account Health Rating program policy”:

https://sellercentral-europe.amazon.com/gp/help/G200205250

Has this message been sent in error?

If you believe there has been an error, submit an explanation through your “Account Health” page:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

Click “Appeal” next to the policy warning and following the instructions provided. Your explanation should include evidence that demonstrates your account did not violate our Seller Code of Conduct policies.

We’re here to help.

If you have questions about this policy, contact us:

https://sellercentral-europe.amazon.com/cu/contact-us

Amazon.co.ukSincerely,

Seller Performance Team

Amazon.co.uk

@Seller_QYS7Alex1XIw4

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£7000 + balance can't get payout on any of it
by Seller_RguKGMHvWFmo3

I know this is partly/mostly due to DD+7 but utterly riduculous that a Sole Trader is meant ot finance this cashflow gap

1 vote
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5 replies
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A to Z claim Fraud
by Seller_ffDSmJ9POyrBl

Hello, Ive had 2 orders where both of them were delivered with a photo of delivery, proof of signature and GPS cordinates showing item was delivered at that address. One buyer even acknowledged that the photo is of his yard but said he hasnt received the order. Both of them opened a claim and amazon refunded them both. Went through appeals and was told that as buyer didnt receive the item refund has been issued. What more proof do you guys need? ????

this is totally unfair on amazons part. As a small business we continue to suffer due to fraudulent actions of buyers.

Order ID: 205-5081902-4238749

Order ID: 202-3280404-5900327

@Seller_TSXM2A5nxWSuH / @Seller_gAhPNiLrkfTcr / @Seller_DNQGSsdC7DccM

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So, the Customer Reviews page is being discontinued in favour of Voice Of The Customer.

I find VOTC useless. I have a couple of "Very Poor" listings because of Negative Customer Experience (NCX), but it doesn't give any useful feedback. Reviews usually (but not always) give you some information you can work with.

Unless I'm missing something, VOTC doesn't tell me anything about why the customer had a negative experience.

5 votes
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12 replies
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Seller_AJRkrWzM7LfGZ
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Amazon charged me 0.20 GBP to amazon AE - what is this?

Upon googling, it looks like amazon UAE store - my deposit method isnt set up there, i assume it was an authentication payment of some kind?

My bank flagged it for fraud and they are asking me to clarify it

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376 views
9 replies
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Seller_FQHkqHJI5SqTh
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High pricing warning
by Seller_FQHkqHJI5SqTh

Woke up to a load of high pricing warnings. All of which were sold years ago.

Hope Amazon do it more often; picked up a nice lot of bargins.

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4 replies
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DPD UK (Amazon-partnered carrier)
by Seller_eFm70C3GnbHXT

Out of interest how is everyone finding DpD are the delivery getting there as fast as UPS? I’m not worried about a collection as they collect everyday i’m like everyone here wanting stock to arrive in a timely manner.

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Dear Amazon,

Today, I suddenly received a deduction of -29.36€ from Amazon. However, my Amazon seller account was closed several months ago, and there have been no previous charges since the closure.

Could you please clarify why this charge occurred?

Looking forward to your explanation.

Best regards

ni lai la shop

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