Hi There,

Has anyone else been the victims of this brainless decision by Amazon to start putting red 'Frequently Returned' banners on product pages?

A banner has appeared on one of my listings for a pair of sunglasses that have been on sale for over 15 years, with an excellent record of customer satisfaction and feedback. Unfortunately for me, 'poor fit' is a frequently used excuse by customers when they want to return something without having to pay the return postage - also, this particular product is ideal for skiing, so you get some customers who buy them, go on their ski holiday and then return the glasses for a refund so they've effectively 'borrowed' them for free.

My sales of this leading item in my range have tanked, going from around 60 units a month to three.

Is anyone else a victim of this? What can we do about it? if these banners start turning up on my other leading products it could totally ruin my business.

Typical Amazon isn't it, you get a bunch of overpaid young executives who haven't got the first clue what sort of impact these things have on people's livelihoods, sitting around some posh table in a glass-walled air conditioned office coming up with this dross in order to justify their jobs. It makes me seethe.

I'd be interested to know the thoughts of others suffering this cancer.

Has anybody else experienced a huge drop in sales as of recent? Last month or so?

Down 70% and have not had a sale for 6 days. Fear this is going to send us out of business if this continues.

Account health is perfect. No account issues.

今天我在后台寻求帮助，客户的回复很快速，很专业，让我很快的可以理解到我遇到这个问题应该怎样做，有这样的客服，让我很安心，谢谢！

Hello Dear Brand owner Sellers,

I wonder if you can help me. I am a small brand owner and I sell my own products mainly on amazon. However I have noticed that another seller has appeared on my listing pretending to be selling my branded product by fbm. I now that product cannot be genuine as I do not have distribution agreements with anyone and I don't sell to other sellers on wholesale.

I reported this issue to amazon brand registry for infringement Under case ID 11073202492. But I was disappointed to receive below reply.

"Thank you for contacting Brand Registry Support. We reviewed your submission and are unable to take the action you requested.

If you have additional notices that you wish to submit, our team only investigates one type of infringement per submission and no more than 50 ASINs per submission. If you have more than one type of infringement, we require that separate submissions be made for each infringement type.

For example:

If you would like to submit three ASINs for two different infringement types, you would submit one notice for each infringement type. This would be a total of two notices. If you have more than 50 ASINs that you would like us investigate, you will need to submit multiple notices with no more than 50 ASINs per submission.

If you believe this decision was made in error, please tell us why by submitting a new complaint through Brand Registry. We are unable to take further action on the complaint you previously submitted."

Now How do I deal with this issue?

I feel that all my hard work to establish my brand could be wasted if random seller just start selling unbranded products on brand name through fbm .

Thank you for reading and I will appreciate any input.

@Seller_mIRnuhdx7l5sN

We have incurred over 1500+ fraudulent refunded claims and we are aware that hundreds of other sellers are experiencing the same issue.

A customer orders off ebay / onbuy. The seller then orders on Amazon off us and we deliver it to his customer, not known to us this is happening. Once the parcel is delivered then this seller on ebay is raising an A-Z and getting a full refund.

we have raised these cases dozens of times, but its impacting us to severe - can you help me with getting some resolution on these claims

we are out of pocket on hundreds/thousands of orders that are not being refunded as the items are classed as non returnable

ive filed 143 safe t claims in the past 30 days and only 20 have been accepted!