I'm posting on here because Amazon have gone from being unreasonable to being completely unresponsive. A customer fraudulently claimed that one of the products I sold them was fake and started a circus that's now ended with my account being permanently deactivated.

This was a a common occurrence with customers lwho wanted to keep both the product and the funds and I was happy to send over invoices to Amazon to prove that I would never sell counterfeit items, only for them to reject the invoices every single time for 'reasons they don't disclose', despite my submissions meeting every single one of the requirements.

I'm currently at a loss now with regards to what I need to do because they're also withholding funds. It'd be nice to see more legislation for ecommerce platforms like this to prevent sellers being in these situations at at the mercy of billion pound/dollar companies, especially when the sellers who are actually selling counterfeit items are continuing to do so and ruining the marketplace for everyone else.

I sell this product for almost a year now, I am the manufacturer of it and the only seller. Somebody changed the title, claiming it is made out of metal and for outdoor use, while it is actually made out of plastic and for indoor use. I am unable to change the title back.

Amazon requests now documents to change the title back, a picture of packaging with the EAN on it, there is no packaging for the product...

Absolutely crazy, how is this even possible?

Ive been waiting for this day for many years! Whilst I will say that amazon has allowed me to live quite comfortably of the sales i've made on here, Its just not worth the stress and the constant fear of waking up each morning and seeing that my account is at risk, or a customer has left a negative feedback which is untrue or incorrect, or some bogus A to Z claim where delivery has been confirmed but amazon still refund the customer and wont remove any poor feedback they leave out of spite!

Ive watched and witnesses so many overnight policy changes, new rules implemented that have left other business crippled seemingly out of nowhere and for no good reason, things like the VTR policy, the new 14 day money hold policy, VAT rules. Luckily i was quite adaptable as it was only me, however I cant imagine the stress it takes on some bigger companies or people who hire staff. I've managed to keep my account mostly in good standing however its absurd that out of every 100 orders, if you get 2 untruthful customers or issues with royal mail and get a negative or claim, then this means your account can be deactivated, I've always wondered what Amazons ODR rate would be if they adhered to the insane standards they expect sellers too.

I would advise anyone who thinks amazon can be a long term platform for you, that you're wrong and your entire business can be removed overnight and Ive seen it happen to so many sellers over the years on the forums. Im amazed ive managed to keep my heard above water for 8 years and im glad to say im finally out of amazons thumb! Good luck to everyone with your time here, it can be very profitable but is it worth all the stress?

Hello!

I’m in a frustrating situation and need advice. My Amazon seller account was deactivated under the Amazon Section 3, due to alleged "inauthentic" products. However, we only source from huge multinational suppliers, and we uploaded official invoices, receipts, and confirmations—all 100% verifiable with those suppliers and distributors. Despite this, Amazon keeps saying they can’t verify them, which is absolutely ridiculous because the supplier's contact info is clearly visible!

Additionally, Amazon has not provided any specific issue with the invoices or products. Instead, I keep receiving, what appears to be a generic AI-generated response listing a range of general issues, none of which apply to my case. They don’t point out exactly what’s wrong, making it impossible to address the problem. It feels like an automated loop with no real review of the actual documents submitted.

What can I do? Has anyone successfully resolved this? Any advice on how to get Amazon to actually verify my authentic invoices.

Thanks in advance!

I am the brand registry owner of a product that we manufacture ourselves. Our trademark is currently under publication, and as a result, it is not gated yet. Taking advantage of this, a seller hijacked my listing, offering a different and substandard product.

I have attempted to raise the issue with Amazon through various channels, including Reporting Abuse and Reporting a Violation, but without success. We conducted a test buy and provided full documentation demonstrating that the other supplier's product is a counterfeit and inferior version of ours. However, every time I reach out to Amazon, I receive generic responses with links directing me to repeat the same process.

This seller is openly violating Amazon’s policies. Their actions are deceptive, exploit the popularity of my product, mislead customers, and violate Amazon’s Selling Policies and Seller Code of Conduct, including the Anti-Counterfeiting Policy.

I am frustrated and sad, as their counterfeit product has undercut my average selling price, forcing me to lower my price significantly to prevent customer dissatisfaction and protect my brand’s value.

I would appreciate any advice on how to handle this situation effectively.

@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP @Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr