Urgent: Funds Still Frozen Despite The court has dismissed the case.
Hi,
I'm reaching out with a pressing issue. We've recently been exposed to a copyright claim from a copyright owner.
We have reached a settlement with the plaintiff on July 19, 2024.
The court has issued a notice of voluntary dismissal on Jul 25, 2024 for our store.
I have submitted the dismissal file from the court via case no.15705464121 on Jul 25,2024, no reply till now, and my account fund is still on hold, in freezed status.
I am contacting this forum in the hope of finding the right department within Amazon to contact. We desperately need someone who understands the gravity of the situation and the importance of complying with court rulings to unfreeze our fund.
If anyone has insight or suggestions on how to deal with this challenging situation, your input would be greatly appreciated.
Thank you for your attention to this matter.
Warm regards.
Urgent: Funds Still Frozen Despite The court has dismissed the case.
Hi,
I'm reaching out with a pressing issue. We've recently been exposed to a copyright claim from a copyright owner.
We have reached a settlement with the plaintiff on July 19, 2024.
The court has issued a notice of voluntary dismissal on Jul 25, 2024 for our store.
I have submitted the dismissal file from the court via case no.15705464121 on Jul 25,2024, no reply till now, and my account fund is still on hold, in freezed status.
I am contacting this forum in the hope of finding the right department within Amazon to contact. We desperately need someone who understands the gravity of the situation and the importance of complying with court rulings to unfreeze our fund.
If anyone has insight or suggestions on how to deal with this challenging situation, your input would be greatly appreciated.
Thank you for your attention to this matter.
Warm regards.
21 replies
Seller_gmujl2nJAhn9Q
There is nothing that Seller Support can do to help you.
The plaintiff needs to email the Notice of Dismissal to the legal operations person at Amazon that is assigned to the case.
You need to request the plaintiff to email the Notice of Dismissal to that person and ask to lift the asset restraints on your account and seller ID. Ask them to CC you and your attorney on the email so you can follow up on it
Seller_pQfXy4PD23x1M
it takes 2-3 weeks from the time that the dismissal was filed to amazon before they will actually release it. All you can do is be patient.
Seller_yYmMTCwJZOpvV
We were hit with a used ip on a 10 dollar ip claim on a used book "the author passed and the grandchildren was going after everyone selling even the used novel" They ended up paying all costs bc they had no clue they had no rights on the used market of the book. Took about 3 months of mediation and going back and fourth before court and they then dropped the claim and paid our costs and damages or threat of a lawsuit. I think it took 2-3 weeks for the claim to be taken down they had to remove it themselves.
Seller_TvaTXH61RRGLO
We had a similar situation that after the case dismissal, it took 2 weeks to release the funds. However, after the funds are released they will be transferred by your regular dates not immediately.
We had to take a shark loan for several months to cover.
Seller_tA49ZfprDZiYK
Amazon does not care because the SCOTUS says they are above the law.
Atlas_Amazon
Hello @Seller_ZHDFE3eOQXnTM
The court has issued a notice of voluntary dismissal on Jul 25, 2024 for our store.
Thank you for the information provided regarding the issue that has occurred. As mentioned in the thread, our team will need official documentation regarding the issues you having been resolved.
I did check the case and do see where our team is currently reviewing the information submitted. As of now, we do not have any updates on this.
We do encourage you to continue to refer here with any updates you may receive.
Best,
Atlas
Seller_ZHDFE3eOQXnTM
my store fund is still on hold by Amazon .... .....
Seller_ZHDFE3eOQXnTM
Hi Atlas,
Funds still on hold till now, pls. could you do something to speed up this process, thanks .
Atlas_Amazon
Hello @Seller_ZHDFE3eOQXnTM
Thank you for the update regarding the funds still being held. Have you verified that the complainant has submitted the necessary documentation? I have checked in on the case and confirmed with our team that they have not received the necessary documentation as of this point. Do you have anything that is currently being reviewed or have you communicated with the rights owner regarding the hold?
Without being able to confirm the resolution of the hold, our team cannot release the funds that are being held in the account. As mentioned in the thread, you would need evidence of the resolution to be confirmed for the funds to be released. Please continue to provide any information or details you have on this situation to this thread for support.
Best,
Atlas
Seller_ZHDFE3eOQXnTM
you could check on docketbird, the case is really dismissed. @Atlas_Amazon
here is not allowed to post the full link,
Roberto_Amazon
Hello! @Seller_ZHDFE3eOQXnTM
I acknowledge this is a difficult position and I wish we could have influence on this, but our teams and Seller Support teams cannot request the release of your funds. Due to the legal nature of your case and despite repeated requests from our end, we have been advised that you need to work with the rights owner and/or legal advisor to request the release of the funds.
Thank you for your understanding,
Roberto
Seller_ZHDFE3eOQXnTM
@Roberto_Amazon can you let me know, how can I send you a specific link of docketbird website , to verify that my case was really dismissed on July, 25, docketbird is an official website about court cases , a specific link of docketbird with my case's dismissal file and date on it to download, is this persuasive engough for your team to unfreeze my funds ?
pls reply me asap , thank you .
since link are not allowed to be sent here in this forum.
BTW, I have updated my store name to be same as the one on dissmissal file, which is the store name I used last year.
Seller_mGWoqAZvKQxvf
Hi @Seller_ZHDFE3eOQXnTM, sorry to hear that. Can you give more details into this? I am not sure why Amazon holds your funds on a copyright claim as long as it is a "claim" and not blatant violation of IP. Let me know.
